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Refund Policy

Refund Policy

In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in “New" condition and must contain all original packaging and accessories.

"New" means that the items you ordered must not show any visual signs of wear and never have been used.

If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given, unless the product is faulty or defective.

Upon inspection of your returned item(s) at our Supplier(s) warehouse(s), and confirmation that the contents are eligible for a refund, we will send you an email notification that we have processed your return payment.

Damaged or Faulty Product Policy

If the product is damaged or defective, you must make note of it immediately upon opening the package, or using the product for the first time. At that time, send photos to hello@altoaustralia.com.au. Please also give us a call on 0480 038 288 so we may log the issue into our system and notify our supplier.

Please ensure you return the faulty/damaged item with all of the original packaging and contents. 

Items that become damaged after use are non-refundable unless specified under warranty.